Terms of Service

Effective Date: April 10, 2025

These Terms and Conditions govern the rights, responsibilities, and obligations between Double D Co., Ltd. ("Company") and users regarding the use of internet-based services (“Services”) provided through the NUPIP online store (“Store”). These terms also apply to e-commerce services provided via PC or mobile unless otherwise specified.

Article 1 – Purpose

The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities between the Store and its users in relation to the use of e-commerce services provided by Double D Co., Ltd. through its website NUPIP (hereinafter referred to as “Store”).

Article 2 – Definitions

1. “Store” refers to the virtual business platform established by Double D Co., Ltd. using information and communication technology (such as computers) to facilitate transactions of goods or services (“products”), and also refers to the business entity operating the Store.

2. “User” refers to any individual who accesses the Store and receives services provided under these Terms, including both members and non-members.

3. “Member” means a user who has registered an account with the Store and is eligible to continuously use the services provided.

4. “Non-member” refers to a user who uses the Store’s services without registering an account.

Article 3 – Notification, Explanation, and Amendment of Terms

1. The Store shall publicly display these Terms and Conditions, along with the company name, representative's name, business address (including the address for handling customer complaints), phone number, fax number, email address, business registration number, e-commerce registration number, and the Data Protection Officer's contact details on the initial page of the Store website. However, the full content of the Terms may be made accessible via a separate link.

2. Before a user agrees to these Terms, the Store shall provide a separate pop-up or link that clearly explains key clauses—such as withdrawal of order, delivery responsibilities, and refund conditions—so that the user can understand and confirm them.

3. The Store may amend these Terms in accordance with applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, and the Framework Act on Consumers.

4. If the Store amends these Terms, it shall announce the effective date and reasons for the amendment, posting the current and revised versions on the homepage at least 7 days prior to the effective date. If the amendment is disadvantageous to users, a grace period of at least 30 days shall be provided. In this case, the changes shall be clearly displayed for user comparison.

5. Amendments to the Terms shall apply only to contracts entered into on or after the effective date. Contracts made prior to the amendment shall follow the previous Terms, unless the user explicitly agrees to the amended version during the notice period.

6. For any matters not specified in these Terms or unclear interpretations, relevant e-commerce laws, the Act on the Regulation of Terms and Conditions, consumer protection guidelines by the Fair Trade Commission, and generally accepted commercial practices shall apply.

Article 4 – Services Provided by the Store

1. The Store offers the following services:

1. Information on products and conclusion of purchase agreements

2. Delivery of products for which a purchase contract has been made

3. Other services determined by the Store

2. In the event of changes in product availability or technical specifications, the Store may modify the details of products to be provided in future contracts. Any changes shall be immediately posted on the product detail page, along with the revised delivery information.

3. If a product or service already contracted with a user must be changed due to unavailability or technical issues, the Store shall notify the user without delay using contact information provided.

4. In such cases, the Store shall compensate the user for any damage caused by the change. However, this does not apply if the Store can prove that the issue occurred without intent or negligence.

Article 5 – Suspension of Services

1. The Store may temporarily suspend service provision in cases such as system maintenance, equipment replacement, technical issues, or disruption of communication networks.

2. If service suspension under paragraph 1 causes loss or damage to users or third parties, the Store shall be liable for compensation unless it proves the issue occurred without intent or negligence.

3. If the Store discontinues service permanently due to business closure, business model changes, or mergers, users will be notified in accordance with Article 8 (User Notification). The Store shall compensate users based on previously announced terms. If no specific compensation policy has been communicated, the Store shall reimburse users in the form of cash or equivalent value based on unused credits (such as mileage or points) held in the Store system.

Article 6 – Membership Registration

1. A user may apply for membership by completing the registration form provided by the Store and indicating their agreement to these Terms and Conditions.

2. The Store shall approve membership registration unless the applicant falls under any of the following cases:

1. The applicant has previously lost membership status under Article 7(3), except where more than three years have passed since disqualification and the Store has approved re-registration.

2. The registration contains false information, omissions, or errors.

3. The Store deems, for technical reasons, that accepting the application would significantly hinder its operations.

3. Membership becomes effective when the Store’s approval reaches the user.

4. If there are changes to the information provided during registration, the member shall update the information within a reasonable period using the appropriate method (e.g., account settings or profile update tools provided by the Store).

Article 7 – Membership Withdrawal and Disqualification

1. A member may request to withdraw from membership at any time, and the Store shall process the withdrawal without delay.

2. The Store may restrict or suspend a member’s account if the member:

1. Provided false information during registration

2. Fails to pay for products or services purchased through the Store or otherwise breaches payment obligations

3. Interferes with another user's use of the Store or engages in fraudulent activity such as identity theft

4. Engages in behavior that violates laws, these Terms, or public morals using the Store

3. If the same misconduct is repeated twice or more, or if the issue is not resolved within 30 days of account restriction or suspension, the Store may revoke the user's membership.

4. When the Store revokes a membership, it shall delete the member’s account. Before doing so, the Store will notify the user and provide a minimum grace period of 30 days to allow the user to explain or appeal the decision.

Article 8 – Notification to Members

1. The Store may notify members via the email address provided at the time of registration or as otherwise designated by the member.

2. For notifications directed to multiple unspecified members, the Store may post the notice on the Store’s bulletin board for at least seven days in lieu of individual notices.

3. However, for matters that may significantly affect a specific member’s transaction, the Store shall provide an individual notice.

Article 9 – Purchase Requests and Consent to Sharing Personal Information

1. Users may request purchases through the Store using the following or similar procedures. The Store must clearly display the following information to users in an understandable manner during the purchase process:

1. Search and selection of goods or services

2. Input of recipient information: name, address, phone number, email (or mobile number)

3. Confirmation of terms and conditions, including withdrawal rights, delivery fees, installation fees, and other costs

4. Agreement to these Terms and separate confirmation of important terms (e.g., via checkbox or click)

5. Final confirmation of the purchase request and agreement to the Store’s confirmation

6. Selection of payment method

2. If the Store needs to share the buyer’s personal information with a third party, it must obtain consent after clearly stating:

3. (1) the recipient,

4. (2) the purpose of use,

5. (3) specific items of data provided,

6. (4) retention and use period by the recipient.

7. The same applies to any subsequent changes.

8. If the Store outsources personal information processing to a third party, it must inform the buyer of:

9. (1) the entrusted party,

10. (2) the purpose and scope of the entrusted task,

11. and obtain consent.

12. However, when the outsourcing is essential to service provision or user convenience, notice may be given via the Store’s Privacy Policy instead of a separate consent process.

Article 10 – Formation of Contract

1. The Store may reject a purchase request if:

1. The request includes false, missing, or incorrect information

2. The buyer is a minor attempting to purchase items restricted by law (e.g., tobacco or alcohol)

3. The purchase would significantly interfere with the Store’s technical operations

2. The contract is considered concluded when the user receives the Store’s confirmation notice as per Article 12(1).

3. The Store’s confirmation shall include information on the user’s purchase request, availability of goods, and any modifications or cancellations.

Article 11 – Payment Methods

Payment for purchases made through the Store may be completed using one of the following methods. The Store shall not impose any additional fees based on the selected payment method:

1. Bank transfers (e.g., phone banking, internet banking, mail banking)

2. Credit card or debit card payments

3. Bank deposit without automated processing

4. Electronic payment methods (e-wallets)

5. Cash on delivery

6. Store-issued points or mileage

7. Gift certificates recognized by the Store

8. Other electronic payment methods approved by the Store

Article 12 – Order Confirmation, Modification, and Cancellation

1. When a purchase request is made, the Store shall send the user a confirmation notice.

2. Upon receiving the notice, the user may request modifications or cancellation if there are discrepancies. The Store must process such requests before shipping. If payment has already been made, the process follows Article 15.

Article 13 – Delivery of Goods

1. Unless otherwise agreed, the Store shall begin delivery within 7 days of the purchase date. If full or partial payment has already been received, the Store must initiate the process within 3 business days of payment.

2. The Store shall clearly indicate the delivery method, shipping cost, and expected delivery time. If the Store fails to meet the agreed timeline, it shall compensate the user for damages unless it proves no intent or negligence.

Article 14 – Refunds

If the Store is unable to deliver the purchased product due to unavailability or other reasons, it shall notify the user immediately and, if payment has been received, refund the amount within 3 business days.

Article 15 – Cancellation and Returns

1. Users may cancel the purchase contract within 7 days of receiving the order confirmation or delivery (whichever is later), in accordance with the Consumer Protection Act. Exceptions apply if stated otherwise by law.

2. Returns or exchanges are not accepted in the following cases:

1. Damage or loss caused by the user (except for minimal package opening for inspection)

2. Significant decrease in product value due to usage or consumption

3. Significant decrease in resale value due to time sensitivity

4. Damage to packaging of duplicable goods with identical function

3. If the Store fails to notify users in advance about non-returnable items, users may still exercise return rights.

4. If a product differs from its description or was wrongly delivered, users may request cancellation within 3 months of receipt or 30 days from discovery of the issue.

Article 16 – Effects of Cancellation

1. The Store shall issue a refund within 3 business days of receiving the returned product. If the refund is delayed, interest shall be paid as prescribed by law.

2. For credit card or e-money payments, the Store shall request cancellation from the relevant provider without delay.

3. Return shipping costs are generally borne by the user. However, if the return is due to the Store’s error or misleading advertising, the Store bears the cost.

4. If the user paid shipping fees at the time of purchase, the Store must clearly state the party responsible for those costs in case of return.

Article 17 – Protection of Personal Information

1. The Store collects only the minimum personal information necessary to provide its services.

2. Personal information shall not be collected in advance during sign-up unless legally required.

3. The Store must inform users of the purpose of data collection and obtain consent.

4. If personal data is used for any other purpose or shared with third parties, separate consent must be obtained unless permitted by law.

5. When requesting consent, the Store shall disclose the identity of the Data Protection Officer, collection purpose, and details of third-party sharing. Users may withdraw consent at any time.

6. Users may access or request correction of their personal information at any time. The Store must respond promptly and shall not use the disputed information until corrections are made.

7. The Store shall minimize the number of employees handling personal data and be fully liable for any breaches, loss, or misuse.

8. Once the purpose of use is fulfilled, all collected data shall be deleted without delay.

9. The Store shall not pre-check the consent box for personal information and shall not deny service due to refusal of non-essential data collection.

Article 18 – Store’s Obligations

1. The Store shall comply with the law and these Terms and provide goods and services in a stable and continuous manner.

2. The Store must implement security systems to protect personal and financial information.

3. If the Store causes damage to users through false or misleading advertising, it is liable for compensation.

4. The Store shall not send unsolicited promotional emails to users.

Article 19 – Member’s ID and Password Management

1. Members are responsible for managing their ID and password.

2. Members shall not allow third parties to use their credentials.

3. If the member suspects unauthorized use, they must notify the Store and follow its guidance.

Article 20 – User Obligations

Users shall not:

1. Register false or misleading information

2. Use another person’s data

3. Alter information posted by the Store

4. Upload or distribute unauthorized software or content

5. Infringe on intellectual property rights of the Store or third parties

6. Defame or obstruct the business of the Store or others

7. Post obscene, violent, or unlawful content

Article 21 – Relationship Between Linked and Linking Stores

1. If a higher-level website (linking site) is connected to a lower-level site (linked site) via hyperlink (text, images, video, etc.), the former is the "Linking Store" and the latter is the "Linked Store."

2. The Linking Store is not responsible for transactions made through the Linked Store, provided it clearly states this on the linking screen or initial page.

Article 22 – Copyright and Restrictions

1. Intellectual property rights for content created by the Store belong to the Store.

2. Users may not reproduce, transmit, publish, distribute, or otherwise use content owned by the Store for commercial purposes without prior written consent.

3. If the Store uses content owned by the user under a separate agreement, the Store shall notify the user.

Article 23 – Dispute Resolution

1. The Store shall operate a customer service center or grievance redress system to handle user complaints and compensate for damages.

2. User complaints shall be addressed promptly. If a delay is unavoidable, the Store will inform the user of the reason and expected resolution timeline.

3. If an e-commerce dispute arises between the Store and a user, and the user applies for dispute resolution, the matter may be referred to a mediator designated by the Fair Trade Commission or local government.

Article 24 – Jurisdiction and Governing Law

1. Any legal disputes arising between the Store and users in connection with the use of the Store shall be governed by the laws of the Republic of Korea.

2. Any lawsuits related to e-commerce transactions between the Store and a user shall fall under the jurisdiction of the court designated by the Civil Procedure Act of Korea.

Effective Date

These Terms and Conditions shall take effect as of April 10, 2025.